We offer support to new and existing clients who already have a website and are looking for a partner to support help technically and non-technically.
We pride ourselves in not using technical jargon and using plain English. We make sure that there are is no such thing as a wrong question.
To each of our clients we become an extension of their IT department for support. We are always on hand to help if you come unstuck or just need some help updating some content. We also regularly assess the performance of our client’s websites and their customer’s behaviour to make sure they are meeting demands and keeping up with new trends.
Support Costs
Costs are based upon a forecast of use on a discounted fixed fee basis or on a modest hourly rate.
Security Updates
Security updates that are released are done to mitigate vulnerabilities which could lead to your site being compromised. Any critical or urgent security updates are applied within 24 hours of release.
Regular Review Meetings
As a valued client, we find it important to meet in person to check how the website is performing for you, while also giving us a chance to share some of the latest things we have learnt that we feel could benefit you.
Design Updates
Having in-house design capabilities is not always practical. Our designers can be on hand to help you with promotional graphics.
Drupal Support
Our expert Drupal developers are on hand to help with bug fixes, upgrades, add-ons with new or existing websites.
Magento 2 Support
We understand that all websites are different and the technology that underpins it needs to support the running of your online business. We provide in-depth technical support for Magento 2 Open Source websites to help with content updates, bug fixes and upgrades.
Performance Analysis
We can work with you to understand your user analytics to understand if there are any ways your website can be improved.
