Web Care Support and Maintenance
Drupal Support
Our team works as an extension to your business, assisting you at every stage to ensure you maximise the potential of your website.
Web Care
Support Packages
Each of our web care packages are carefully setup to help you depending on how active your website is and how quickly you want to grow.
Our experienced team provides assistance and support, along with ongoing improvement and development that helps you maintain your website effectively and grow your business.
Drupal upgrades
Drupal Migrations
We provide support for all Drupal upgrades, including migrating from Drupal 7 to the latest release, ensuring security compatibility and performance upgrades
Monthly Web Care
Our standard and most popular support packages. Pay monthly and be reassured that we will be on-hand to provide support and assistance at any time during office hours.
Starter
A great place to begin covers the fundamentals with space to grow.
- 4 Developer hours per month
- Email and telephone support
- Support ticketing
- Annual strategy review
Growth
A step up in responsiveness and support coverage
- 8 Developer hours per month
- Security updates
- 24/7 uptime monitoring of x1 URL
- Email and telephone support
- Support ticketing
- Quarterly strategy reviews
Performance
For sites that need proactive optimisation.
- 16 Developer hours per month
- Security updates
- 24/7 Uptime monitoring of x1 URL
- Email and telephone support
- Support ticketing
- Monthly strategy reviews
Full Coverage
Top-tier, strategic and on-call support.
- 24 Developer hours per month
- Out of hours support
- Security updates
- 24/7 uptime monitoring of x1 URL
- Email and telephone support
- Support ticketing
- Custom strategy reviews
Following the launch of the site, our online sales have increased significantly, and our consumer engagement has improved enormously.
Open Imagination have been very proactive in updating and improving the site's performance regularly as well as troubleshooting issues if they arise. Matt's calm and measured approach is always appreciated and his rapid response to any issue has ensured our site runs incredibly smoothly.
Open Imagination gave us a complete website redesign for our ecommerce site. The project went really well, and since the site has been deployed, we have seen a significant increase in sales. We feel like we are in safe hands with friendly advice and technical support available when we need it.
The support team have excellent knowledge of e-commerce systems and are always happy to discuss ways to improve the different features. We wouldn’t hesitate to recommend Open Imaginations to anyone looking to build a new E-Commerce site.
Our widely acclaimed website is now fully usable on mobile devices. We now have the web presence of a larger architect’s practice than our staff nos, allowing us to access really interesting new work, thanks to the team at Open Imagination.
After only 3 days of on-site consultancy, we have been able to move forward rapidly and the site is nearing production. Matt has proved himself to be a skilled developer, with a passion for what he does, a keen eye for detail and a “can do” attitude; he is also a gifted & patient tutor and I would not hesitate to engage him again in future, or indeed to recommend Open Imagination to any University department, college or unit requiring timely, cost-effective and professional help with a Drupal-based project.
I receive regular updates on the website and on support hours spent, etc. All my queries were dealt with promptly.
We’re extremely happy as a business with the work delivered by Open Imagination. From the outset, the project felt genuinely collaborative, with a team that understood our objectives and helped us think differently about what the platform could achieve.