Why It Matters
Selling wine, beer, or spirits online isn’t as simple as packing a box and calling a courier. In the UK and Ireland, alcohol e‑commerce sits under strict legal requirements designed to stop sales to anyone under 18. For retailers, this means not just getting the sale right at checkout but making sure the delivery is handled responsibly too.
Failing to do so doesn’t just risk fines or licensing issues it undermines trust in your business. That’s why training, due diligence, and good aftercare are so necessary.
The Law in Brief
We don’t want alcohol ending up in the hands of a minor by mistake, and the law reflects that. The Licensing Act 2003 makes it an offence to sell alcohol to anyone under 18. This covers not just over‑the‑counter sales but also online orders and deliveries. The responsibility doesn’t stop at checkout. If alcohol ends up in the hands of a minor, both retailers and delivery partners can be held accountable (GOV.UK alcohol licensing).
That’s why organisations like the Retail of Alcohol Standards Group (RASG) provide guidance for online sales, setting out how retailers and couriers can work together to keep things safe (RASG Guidance).
Training: Protecting Drivers and Businesses
For most online drinks retailers, deliveries are handled by couriers such as Amazon, Uber Eats, Deliveroo or local logistics firms. Drivers are on the front line they’re the ones who need to ask for ID, explain refusals, and sometimes walk away from a delivery.
Training helps in two ways:
Protecting the business – Demonstrates due diligence if Trading Standards investigate.
Protecting drivers – Gives them the confidence to refuse delivery and ensures they aren’t penalised financially if they do.
Good training should cover:
- Challenge 25 procedures (ask anyone who looks under 25 for ID)
- Acceptable forms of ID (passport, driving licence)
- How to politely refuse a delivery
- How and when to log a failed delivery
Aftercare: What Happens After the Wine Leaves Your Shop
Once the box is out the door, the responsibility doesn’t disappear. Aftercare is how you make sure standards are being upheld on the road. Here are a few simple but effective steps:
Check Courier Standards
Make sure your courier follows UK alcohol delivery rules. A quick way is to see if they align with RASG guidance.
Delivery Notes & Disclaimers
Add a polite note at checkout reminding customers that drivers will need ID. This makes refusals easier, because customers know in advance it’s not personal, it’s the law (GOV.UK alcohol licensing).
Training Confirmation
Ask your courier partner if their drivers get alcohol‑specific training. It should be a clear statement that they’re trained to check ID and know what to do if delivery fails.
Keep Simple Records
Couriers should log when a delivery fails because ID wasn’t shown. These records can help improve the system and make things smoother for customers, for example, sending a text alert so they know the driver is on the way and have their ID ready, instead of it being a surprise at the door.
Why This Matters to Us
Selling alcohol online is about more than transactions. It’s about trust between retailers, couriers, regulators, and customers. We believe it matters to get this right, not only because the law demands it, but because it protects young people, supports drivers, and strengthens the reputation of every retailer who does things properly.
Next Steps
If you’re unsure whether your current delivery process ticks all the right boxes:
- Review the RASG guidance
- Check your courier’s alcohol delivery policy
- Add clear ID reminders at checkout
- Make sure failed delivery records are being kept
At the end of the day, it’s about making sure everything is done correctly and safely, while keeping things as easy as possible for the customer so they come back to you time and time again.
Need help making sense of it all? Get in touch with us, we can point you in the right direction and help you stay confident that your alcohol e‑commerce setup works the way it should.
About the Author: With 16 years in hospitality behind him, George now works in web development, helping people make sense of tech and bring their ideas to life online.